Customer Service
- Hours of Operations – The Customer Service Center is open from 7:30 a.m. until 4:30 p.m. Monday thru Friday. The afterhours call center answers calls from 4:30 p.m. until 7:30 a.m. Monday thru Friday, on weekends and during holidays when the University is closed.
- How do I submit a work request? Work requests should be submitted to the Customer Service Center using the Work Order system FMAX. The requests should be submitted by your building representative. Emergencies after hours and during holidays please call the 348-6001.
- How do I gain access to FMAX? Access to FMAX is granted once you have been approved as a Building Representative. To add or update a Building Representative, please contact Hillary Foy at hfoy@fa.ua.edu or 348-3384.
- Who do I call if I am locked out when the Customer Service Center is closed? Lockouts and key requests are handled by Security Resources after hours, weekends and holidays. Please contact Security Resources at 348-9494.