Service Standards

Our goal is to provide immediate response to life safety issues and emergencies. Routine work order requests will be sent to the appropriate Facilities and Grounds departments on the day they arrive. Maintenance departments will make every attempt possible to schedule the work within 5 working days. Major maintenance requests such as minor construction will need to be planned and scheduled with the appropriate Facilities and Grounds Director or Manager.

Note: Routine is defined as day to day maintenance that is commonplace tasks, chores, or duties.

Hours of Operation 7:30 am to 4:30 pm

Completion time of all requests is dependent upon the size and scope of the request. An estimated timetable and completion date will be given to the customer at the time the maintenance is scheduled.

If you wish to report a handicap accessibility issue, call our ADA Hotline at 348-5882.