WHAT WE NEED FROM PARTICIPATING DEPARTMENTS TO GET STARTED
- Please submit a request for a fitting. These requests can be submitted by email, at uniforms@ua.edu, or you may book an appointment through our Bookings page.
PRIOR TO YOUR APPOINTMENT
- Please review uniform options online via the Professional & Work Wear Catalog.
- Completion of UM Fitting Information Sheet.
- A list of all employees by supervisor that will participate in the fitting, along with the title for each.
- The names of employees that work shifts other than M-F, 8 a.m. to 5 p.m., so an earlier or later time can be scheduled.
- Work uniform eligibility requirements for each employee. These are “rules” that are conveyed to the contract vendor to ensure compliance for each area. This can be a total dollar sum per employee, a total number of pieces from which the employee can choose his/her preference, or a specific number of shirts, pants, etc. Eligibility for shoes, jackets, coveralls/overalls, and frequency of these items (yearly, every three years, etc.) are also required.
LOGO’s (DEPARTMENT GARMENT IDENTIFIER)
- All work uniform shirts, overalls, coveralls, caps, and jackets must be embroidered with an approved UA department uniform identifier. Uniform Management Services can assist with setting up an identifier and obtaining the proper approvals.
UNIFORM ORDER PROCESSING
- Orders are entered into the contract vendor’s order system and reviewed with the employee to ensure accuracy.
- The employee will be asked to sign the order verifying that the selected uniform styles, colors, sizes, etc. are correct. Therefore, the employee is strongly encouraged to try on each item they are requesting. Failure to try on items could prohibit the return of items that do not fit correctly when delivered.
- The order will be reviewed a second time by the Uniform Management program manager. Any necessary corrections will be made.
- Supervisors will be emailed copies of the uniform order for their department for final approval.
UNIFORM DISTRIBUTIONS
- Uniform deliveries usually occur 12-16 weeks (about 3 and a half months) after the order is placed. Unfortunately, there are times in which this may take longer if an item is discontinued by vendor or on back order. Uniform Management will notify the department as soon as we are made aware by the vendor of any discontinuations or backorders. At this time, we will offer an option of substitution if the delay is longer than permitted by the department. Please note there is a one-week turnaround from fitting to order placement.
- To ensure that the employee receives all items, our best practice is to deliver them at once. However, we understand that there may be an immediate need for some of the items. In these instances, please contact Uniform Management to coordinate a partial release of items for the employee.
- When uniform items are ready for pickup, the department point of contact will receive a communication from Uniform Management to schedule a time for pickup. Picking up at the scheduled time is imperative, as other appointments for pickup are potentially scheduled that day. If for some reason you are unable to make your scheduled pickup time, please notify uniform management to reschedule. If an employee comes at a time outside of the scheduled time, we may not be able to aid.
- At the time of pickup, UA employees will be given a copy of their order and asked to compare the contents of the delivery box to the items on the order. Each employee is responsible for verifying that their order is complete (all items received) and correct (all sizes, colors, styles, etc. are as ordered). All uniform items must be tried on to ensure proper fit. This is imperative since some items can be incorrectly sized or tagged. If the order is acceptable, they will be asked to sign the order. Any incorrect items will be noted, and replacements ordered.